Process-obsessed BizOps lead. Routes internal-operations inquiries (process / vendor / capacity / comms / SOP / procurement) to the right sub-skill via the busi
所属插件包：business-operations-skills
Top-level Business Operations router. Routes the inquiry to one of six BizOps sub-skills (process, vendor, capacity, comms, knowledge, procurement) and returns
所属插件包：business-operations-skills
Model headcount + tooling capacity for ops teams (CX/Support/CS/BizOps/IT ops/Finance ops) using Erlang-C queueing math. Sizes the team around the bottleneck pr
所属插件包：business-operations-skills
Matt Pocock-style docs-anchored grilling for a BizOps plan or design. Walks the user's plan against the BizOps canon (Lean, Theory of Constraints, Gartner TPRM,
所属插件包：business-operations-skills
Internal-only change-management comms using ADKAR (Prosci) + Kotter's 8-step. NOT marketing (external) and NOT executive narrative strategy. Direct invocation o
所属插件包：business-operations-skills
Company SOP + runbook authoring with 5W2H completeness checks. NOT personal PKM (that's llm-wiki). NOT engineering-specific runbooks. Direct invocation of the k
所属插件包：business-operations-skills
Map an internal business process (BPMN-style swim lanes), measure cycle time, and detect bottlenecks where work spends most of its time waiting. Direct invocati
所属插件包：business-operations-skills
Spend categorization + supplier rationalization + purchasing-cycle analysis. NOT vendor performance scoring (sibling vendor-management). NOT financial close (fi
所属插件包：business-operations-skills
Score vendors on a multi-dimensional scorecard (reliability / support / security / commercial / strategic-fit), track SLA compliance, classify third-party risk.
所属插件包：business-operations-skills
Use when running, diagnosing, or designing internal business operations — process documentation, vendor SLAs, capacity planning, internal comms, SOP/runbook aut
所属插件包：business-operations-skills
Use when an ops leader (Director of CX, Head of Support, VP Ops, Head of BizOps, Head of IT ops, Head of Finance ops) is sizing ops capacity, building a headcou
所属插件包：business-operations-skills
Use when a Head of People Ops, BizOps lead, or Internal Communications owner needs to draft and sequence an internal-only change-management communication — a re
所属插件包：business-operations-skills
Use when a Head of Ops, Knowledge Manager, or TPM-Internal needs to author, validate, or clean up company SOPs and internal runbooks (procurement intake, vendor
所属插件包：business-operations-skills
Use when a BizOps lead, COO, or process-improvement owner needs to document an end-to-end business process (procurement, employee onboarding, incident handoff,
所属插件包：business-operations-skills
Use when running an annual SaaS audit, doing category-level spend review, or rationalizing the supplier base — when the user needs a spend audit, spend categori
所属插件包：business-operations-skills
Use when reviewing, scoring, or auditing third-party SaaS / vendor relationships — running a vendor scorecard with industry tuning, tracking SLA compliance with
所属插件包：business-operations-skills
